Customer reviews

Excellent

An ideal hotel for Madrid - welcoming, quiet, comfortable, clean, and attractive, with a perfect location. I only wish there were other hotels as perfect in the other cities to which I travel!
Milo Jones
24-Jul-2022

Hotel response

Dear Mr Jones, Thank you for the amazing reviews of our hotel and our employees. We had a great time with you, and we appreciate you pointing out the great value we have with our rooms, the great service, we have an amazing team! and the location, it's great, so close to everything!. We love having a guest like you that we consider from the Salamanca family that likes our vibe, and we want to welcome you with open arms every time your travels bring you back to Madrid. Not only we thank you for your kindness, loyalty and for being very dear to us ,you say that there should be more hotels like us in the world and we tell you that the world should have more people like you. A big hug. M. Barrios-Customer Service

Excellent

Stayed for 9 nights and very happy with my stay. Rooms were cleaned thoroughly every day, supplies always complete. Bed was comfy and the room was big and spacious and the kitchen complete. It was such a pleasant stay. My only complaint would be the wifi which would only work in certain areas of the room and was not consistent as it would turn on and off randomly and always with low bandwidth.
Hotel guest
7-Jul-2022

Hotel response

Dear Ms P, We are happy to know that your stay was to your pleasure, you were comfortable in our apartment suites with kitchen and found everything you needed in them. We appreciate the comments about our housekeeping staff, we will communicate it on to them, we are very proud of their work. We apologize the incident with the wifi, we have no problems with the connection but we are expanding the network for the convenience of our customers as today is not only our way of life but also our way of work and it is important to be at the same level as your needs. We hope you repeat with us and once again thank you for choosing to stay with us and for sharing your experience. Kind regards, M.Barrios-Customer Service

Excellent

Great hotel, clean, spacious, pretty, well located.
Hotel guest
16-Mar-2022

Hotel response

Dear Mr M, That you give us the highest review, is the best gift a guest can give us because it means that our work is doing well and encourages us to keep going forward and provide other guests with our services. We hope to have you with us again soon. Kind regards, M. Barrios-Customer Service

Excellent

Great location and service. I stayed in the apartment for a week. It was a great apartment. The breakfast was really nice. All staff were very friendly. Only one suggestion to future guests - it is very easy to get a taxi. No need to use the one by the hotel.
Hotel guest
1-Nov-2021

Excellent

Clean, comfortable room in great location with friendly staff.
Christopher Krieger
21-Sep-2021

Very good

we enjoyed our stay and the staff were warm. In all a great experience
Hotel guest
30-Jul-2021

Excellent

Staff was very friendly and helpful. Guest rooms were clean and comfortable.
Hotel guest
8-Sep-2019

Very good

It would be nice if the cheese in the breakfast table is separated from the meat. Additionally keeping atleast 2 bottles of water as complimentary for the guests.
Sankararam Kannan
14-Feb-2019

Excellent

I was happy to find this place, good value for money and the staff was very kind and helpfull at all times! Our bedroon was very clean and spacious, we have a lovely terrace and they allow us to take our little dog and help us storage our bikes. The location was very good too, safe, calm and centric. for sure we will stay there is our next trip!
Mia property boutique Mary arro
5-Aug-2018

Excellent

It was perfect. Very clean rooms, spacious suites, very well located hotel. Very nice and helpful staff. I will definitively recommend this hotel and come back when in Madrid
Hotel guest
2-Jul-2018

Excellent

Excellent and staff were lovely and very helpful.
Hotel guest
12-May-2018

Very good

Breakfast selection and quality was excellent. Laundry return timing can be improved.
Choon Ho Wong
17-Mar-2018

Excellent

The hotel was clean. Staff very friendly. Breakfast was fresh daily. Room was small but terrace was a plus. Loved the ac and built in music speakers. Only negative comment is while taking shower water would spray out over the sink cabinet and floor. Hotel should install a longer glass door panel.
Karen Schissel
12-Oct-2017

Excellent

Lovely hotel located in the heart of Barrio de Salamanca. It has an excellent location within walking distance from the main attractions and just 2min walk from the public transportation. The breakfast was excellent with a choice of Spanish food and English breakfast. The room was very spacious and the balcony has an amazing view over the Lazario Galdiano museum gardens.
Marion Chollier
8-Sep-2017

Excellent

This hotel is a hidden gem in Madrid. The rooms are comfortable and modern, and the bedding excellent. The staff is very professional and ready to help at any time.
Maria Antonia Garces
8-Jun-2017

Excellent

Lovely and reasonable. The staff people are delightful.
Hotel guest
7-Jun-2017

Very good

the breakfast can be better, such as including omellete etc.
Hotel guest
6-Nov-2016

Very good

It was a wonderful experience and I admire the courtesy and hospitality of the staff. Gracias and Excellento
Amir Hassan
28-Aug-2016

Excellent

Lovely Hotel with very pleasant and helpful staff. I would recommend it to anyone.
Jeff Herbst
19-Aug-2016

Excellent

Very nice. Clean, comfortable, and in a very quiet and respectable neighborhood. I would stay there again.
Hotel guest
18-Jul-2016

Reservations online