Customer reviews

Excellent

Hotel response

Dear Mr. Long, Thank you so much for your thoughtful review and for choosing our hotel for your recent stay. We are truly pleased to hear that you had a positive experience. We will pass on your positive message to the team and it will motivate them to continue growing and improving. We can't wait to welcome you back for another wonderful stay soon!. Kind regards, M. Barrios - Customer Service.

Pleasant

Hotel response

Dear Mr. E, Thank you for your honest feedback!. We are glad you enjoyed the location of the hotel and the attention of our friendly staff who provided exceptional service throughout your stay. We cannot even begin to describe how disheartening is to learn of your disappointment especially because the size and comfort of your bed was not to your pleasure, we understand that it is a very personal feeling and in this case it was not to your satisfaction. We hope you give us another opportunity in the future!. Kind regards, M. Barrios - Customer Service.

Pleasant

Hotel response

Dear Mr O, It is a pleasure to know that your stay with us has been satisfactory and we look forward to welcoming you in our facilities. Thank you very much. Regards, M. Barrios - Customer Service.

Excellent

Hotel response

Dear Mr. R, Thank you for taking the time to leave such a delightful review of your recent stay with us. We greatly appreciate your kind words and are thrilled to hear that you thoroughly enjoyed your stay with us. We are are delighted to hear that our staff were able to provide you with exceptional service and that you enjoyed the overall vibe of our hotel. We appreciate your kind words and look forward to welcoming you back in the future at Suites Barrio de Salamanca. Kind regards, M. Barrios – Customer Service.

Excellent

Hotel response

Dear Mr. E, We apologize for the situation with you and thank you for your empathy and how easy it was for us to offer you a solution and a proper ending. We will be happy to accommodate you in future occasions and offer you our best service, thanks to people like you, our work is easier and more pleasant. We look forward to seeing you soon!. Kind Regards, M. Barrios - Customer Service.

Excellent

Hotel response

Dear Ms. Marcuzzo, Thank you for taking the time to share your feedback, we appreciate you staying with us and we are so delighted that you enjoyed your stay with specially your room!, and so happy to hear that our team provided you exceptional service. We do look forward to continuing serving you in the future at Suites Barrio de Salamanca. Kind Regards, M. Barrios - Customer Service.

Very good

Hotel response

Dear Mr. Capralos, Thanks for sharing your experience with us. I apologize about the issue related. I really understand your feelings and according with the unusual mentioned situation I am happy to inform you that we are upgrading the internet and improving the service as there are increasing connections per room and we understand that it is necessary in our daily life and if you stay with us again you will be able to check it out. Kind regards, M. Barrios - Customer Service.

Excellent

Hotel response

Dear Ms. L, We sincerely appreciate you taking a moment to write about your stay with us at Suites Barrio de Salamanca.It is wonderful to read how much you enjoyed your room and the service our team was able to provide you during your stay. We look forward to welcoming you back again in our hotel. Warm Regards, M. Barrios - Customer Service.

Very good

Hotel response

Dear customer, We appreciated your nice comment,I´m pleased to hear you enjoyed your stay and loved our breakfast, the room was what you expected and customer service from team members, we are proud of their efforts and look forward to welcoming you back in the near future. Thank you for staying with us! M. Barrios - Customer Service.

Excellent

Hotel response

Dear Mr Jones, Thank you for the amazing reviews of our hotel and our employees. We had a great time with you, and we appreciate you pointing out the great value we have with our rooms, the great service, we have an amazing team! and the location, it's great, so close to everything!. We love having a guest like you that we consider from the Salamanca family that likes our vibe, and we want to welcome you with open arms every time your travels bring you back to Madrid. Not only we thank you for your kindness, loyalty and for being very dear to us ,you say that there should be more hotels like us in the world and we tell you that the world should have more people like you. A big hug. M. Barrios-Customer Service

Excellent

Hotel response

Dear Ms P, We are happy to know that your stay was to your pleasure, you were comfortable in our apartment suites with kitchen and found everything you needed in them. We appreciate the comments about our housekeeping staff, we will communicate it on to them, we are very proud of their work. We apologize the incident with the wifi, we have no problems with the connection but we are expanding the network for the convenience of our customers as today is not only our way of life but also our way of work and it is important to be at the same level as your needs. We hope you repeat with us and once again thank you for choosing to stay with us and for sharing your experience. Kind regards, M.Barrios-Customer Service

Excellent

Hotel response

Dear Mr M, That you give us the highest review, is the best gift a guest can give us because it means that our work is doing well and encourages us to keep going forward and provide other guests with our services. We hope to have you with us again soon. Kind regards, M. Barrios-Customer Service

Excellent

Excellent

Very good

Excellent

Very good

Excellent

Excellent

Excellent